Overview

FK Delivery is a logistics and fulfilment platform that offers fast, accurate, and affordable delivery solutions to businesses of all sizes. Established in 2021, we specialize in delivering same-day, next-day, and last-mile services, helping startups, growing e-commerce businesses, and large enterprises manage their delivery needs. Our platform ensures that every item, whether it’s a single document or a large-scale shipment, reaches its destination on time and safely.

We operate across the UAE, providing businesses with a reliable, scalable solution for shipping, fulfilment, and last-mile delivery. Our focus is on providing seamless, efficient, and cost-effective delivery services that enhance the overall customer experience for both sellers and buyers.

What Personal Data Do We Collect and Why?

To deliver our services effectively, FK Delivery collects certain personal information from users. This data enables us to manage your orders, improve our platform, and communicate with you. Broadly, the data we collect falls into two categories: information you provide directly and data collected automatically.

Information You Provide

When you sign up with FK Delivery, place an order, or interact with our customer support, we may request information such as:

• Name
• Contact information (phone number, email address)
• Delivery addresses
• Payment information
• Identity verification documents (if required for certain services)
• Preferences and communication choices

This information is necessary to help us:

• Process and manage your orders and account
• Facilitate secure payment transactions
• Prevent fraud or unauthorized activities
• Keep you updated with relevant service information, news, and offers
• Respond to customer inquiries and provide support

Calls to our customer service may be recorded for quality assurance, training, and operational purposes, with prior notice given when applicable.

Data We Collect Automatically

When you visit our website or use our mobile app, certain technical details are collected automatically, including:

• IP address
• Device type and operating system
• Browser type and version
• Location information (e.g., city or country)

This data helps us optimize our platform, understand user behavior, and improve your experience with FK Delivery.

We may also use cookies and similar technologies to store and access information on your device. Cookies allow us to remember your preferences, provide a more personalized experience, and analyze service usage.

How We Share Your Data

We may share your personal information with:

• Our in-house team or trusted service providers who help us deliver our services and maintain the platform
• Law enforcement or regulatory authorities when required by law or to protect your safety
• Business partners or buyers in the event of corporate restructuring, mergers, or acquisitions (with adequate safeguards for your data)
• Other parties only with your explicit consent

Legal Basis for Processing Your Data

FK Delivery collects and processes your personal data based on:

• Your consent, when applicable
• The necessity to fulfill contractual obligations (such as delivering your orders)
• Our legitimate business interests, always balancing with your rights and freedoms

We will inform you if any data is mandatory to provide, along with the potential consequences of not providing it.

Security of Your Information

Your privacy and security are a top priority for us. FK Delivery employs advanced security measures such as encryption and secure data storage practices to ensure your personal data remains protected. Our team is trained to follow the highest data protection standards to safeguard your information at all stages of interaction with our platform.

International Data Transfers

Your data may be processed in countries outside your residence, including locations where our servers or partners are based. While data protection laws may vary across regions, we apply robust safeguards to ensure your information is protected in line with global privacy standards.

Retention of Your Data

We retain your personal data only as long as necessary to provide our services or comply with legal requirements. Once your data is no longer needed, it will be securely deleted or anonymized.

Your Rights

You have full control over your personal data, with the following rights:

• Access, update, or delete your personal data
• Object to or restrict how we process your data
• Request data portability or transfer to another service
• Opt out of marketing communications at any time
• Withdraw consent for processing where applicable
• Lodge complaints with the relevant data protection authorities if you believe your rights have been violated

To exercise these rights, please contact FK Delivery directly through our website or customer support channels.

Keeping You Informed

We may update this privacy policy from time to time to reflect changes in laws, regulations, or our services. Significant updates will be communicated to you clearly, and we will obtain your consent when legally required.

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  Phone: +971542523368
  
• Location: AI Quoz Industrial Area 4 16 D Street, Dubai
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