Fast & Reliable Delivery Services in Dubai & UAE

Terms & Conditions – FK Delivery

At FK Delivery, transparency and trust are the cornerstones of our service. These Terms and Conditions are made to ensure a very seamless experience for every customer who select us for their requirements regarding delivery. By utilizing our services, you agree to the following guidelines, which outline how we operate and what you can expect when working with us.

Service Use

Our services are available to individuals, businesses, and e-commerce platforms across the UAE. By placing a delivery request with FK Delivery, you confirm that:

The information you provide (recipient details, addresses, and package descriptions) is accurate and complete.
You are not sending any restricted, hazardous, or prohibited items as per UAE law.
The items are packaged safely to withstand transit conditions.

Any misrepresentation of package contents or inaccurate delivery details may result in delays, cancellations, or additional charges.

Delivery Commitments

We take pride in providing reliable and timely deliveries, offering same-day, next-day, and scheduled options. While we strive to meet every promised timeline, external factors such as traffic, weather, or unexpected events may occasionally cause delays. In such cases, FK Delivery will make reasonable efforts to keep you informed and minimize inconvenience.

Please note: delivery timelines are estimates and not absolute guarantees, though we work hard to meet them consistently.

Liability & Limitations

We handle all items with care, but certain limitations apply:

FK Delivery is not responsible for damages caused by inadequate packaging provided by the customer.
Loss or damage claims must be reported within 48 hours of the scheduled delivery.
Compensation, if applicable, will be limited to the declared value of the item and subject to verification.
We reserve the right to refuse shipments that are unsafe, unlawful, or incorrectly packaged.

Pricing & Payments

All deliveries are charged based on service type, weight, distance, and urgency. Prices are communicated upfront at the time of booking. Payments must be made through approved methods, and promotional offers (such as discounted same-day delivery) are subject to eligibility criteria.

Any additional charges for re-deliveries, address changes, or special handling will be communicated in advance.

Customer Responsibilities

To ensure smooth operations, customers are expected to:

Provide accurate delivery details and be available at the delivery location during the agreed timeframe.
Ensure that recipients are aware of the delivery schedule.
Avoid using FK Delivery services for transporting prohibited items.

Failure to meet these responsibilities may result in delivery failure or service refusal.

Cancellations & Changes

Customers may cancel or modify an order before it has been dispatched. Once a delivery is in transit, cancellation may not be possible, and charges may still apply. FK Delivery reserves the right to cancel or reschedule any delivery due to unforeseen operational challenges.

Customer Support

For assistance, inquiries, or claims, our customer support team is available daily. We encourage customers to reach out promptly for updates or concerns regarding their deliveries.

Updates to Terms

FK Delivery may revise these Terms and Conditions from time to time to align with changes in regulations, services, or operational policies. Customers will be deemed to have accepted the revised Terms by continuing to use our services after updates are published.

By choosing FK Delivery, you place your trust in us to handle your deliveries with care, speed, and reliability. These Terms and Conditions are in place to protect both you and us, ensuring every transaction is fair, transparent, and professional.